1.     INTRODUCTION

• In this Policy, any reference to “we” or “us” or “our” refers to The Startup Coach (Company).
• Any reference to “you”, “your” or “user” refers to the data
• This Policy outlines how we process the personal information you provide to us or that we collect through other means when we provide our services or when you access our website and social media
• This Policy must be read together with our website terms and conditions of use and any other contractual agreement you may have with
• A notice will be posted on our website home page whenever the Policy amended .
• Please check the website regularly to ensure that you are aware of the latest version of this

 

2.  WHAT PERSONAL INFORMATION DO WE COLLECT?

• The service we provide to you determines the exact nature of the personal information we process, and the purpose that your personal information is collected and used for. As a project, business and legal advisory business, the personal information we process includes the following:
  • Information about you – your name, identity number
  • Contact information – your email, address, phone number and physical address
  • Online information – cookies and IP address (your computer’s internet address) if you use our websites and/or social media
  • Financial information – we may process information related to your business
  • Contractual information – details about contracts with third
• We may need consent to process your personal Once we have your consent for a specific purpose, you can withdraw it at any time.
• Withdrawing your consent will not affect the processing that occurred before your withdrawal, and it will not affect the processing of your personal information where consent is not
• You may object to our processing of your personal information on reasonable grounds, unless legislation provides for such
• If you refuse to provide us with your personal information, we may not be able to provide you with a service or would have to terminate our business
• The supply of certain items of personal information, especially those collected to comply with regulation, is legally
• No information relating to children is collected to our knowledge.

 

3.  WHY IS YOUR PERSONAL INFORMATION COLLECTED AND HOW IS IT USED?

• We use your personal information to provide services to you, which may include the following:
  • To provide you with our services, and maintain our relationship with you;
  • To meet our contractual obligations with you;
  • To detect or prevent unlawful activity, fraud, money-laundering and loss;
  • For risk analysis or risk management;
  • To record, monitor and/or access your telephone calls (i.e. voice recordings), correspondence and electronic communications to/with us (or any of our employees, agents or contractors) in order to accurately carry out your instructions and requests, to use as evidence and in the interests of crime prevention;
  • For statistical analysis and research purposes;
  • For audit and record-keeping purposes;
  • For purposes of proof and legal proceedings;
  • To enhance your experience with us and to help us improve our service to you;
  • To market our services, provided that you have not objected to receiving such marketing;
  • For safety and security purposes;
  • To execute a transaction in accordance with your request;
  • To comply with our regulatory reporting obligations;
  • To comply with our legal obligations, including screening of clients and visitors’ health when

accessing our premises to comply with COVID-19 regulations and protocols;

• To conduct recruitment and hiring processes, which includes but is not limited to conducting criminal record and credit checks (where appropriate), the capturing of applicants details and providing status updates to job applicants;
• To create supplier profiles on our systems, to pay suppliers, for general supplier administration and supplier database maintenance;
• To create client profiles on our systems, to invoice clients, for general client administration and client database maintenance;
• To carry out any other reasonable business operation considering our business and the relationship between the parties; and
• For any purpose related to and compatible with the

 

4.  HOW IS YOUR PERSONAL INFORMATION COLLECTED?

• We are committed to respecting your privacy and to processing your personal information lawfully, transparently and securely in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
• We may collect your personal information in the following ways:
  • Directly from you when you provide information electronically, telephonically or in hard
  • Indirectly from you when you interact with our website, social media or email addresses, which may include the collection of metadata (data about data).
  • From employers who are authorized to provide us with your personal
• We will also collect the personal information of any other person whose details you provide to us in accordance with

 

5.  IS YOUR PERSONAL INFORMATION COLLECTED BY THIRD PARTIES?

• Third-party information system administrators that have access to our client database, may collect personal information about you to provide us with information system or other software
• We use social networking services such as Instagram, LinkedIn, Facebook, Twitter and TikTok to communicate with the public and our clients. If you choose to communicate with us through these services, that social networking service may collect your personal information for its own purposes. These services have their own privacy policies which are independent of ours and it is your responsibility to acquaint yourself with those processes or
• Your personal information will never be provided to third parties without your We do not control the collection or use of your personal information by third parties and this Policy does not apply to third parties. We do not accept any responsibility or liability for third-party policies or your use of a third-party app, platform or service.

 

6. IS YOUR PERSONAL INFORMATION SHARED BY US?

• Your personal information will only be shared with third parties or representatives if there is a legitimate reason to do
• Your personal information may also be shared with third-party consultants to fulfil our contractual obligations to
• We will not sell, rent, or trade your personal information to any third
• We will disclose information when legally required to do so to comply with any relevant legislative and regulatory

 

7. IS YOUR PERSONAL INFORMATION TRANSFERRED INTERNATIONALLY?

• We may need to send your personal information to another country for storage or processing on our behalf by an international service
• We will only send your personal information to service providers in a country that does not have information protection laws similar to that of the Republic of South Africa if the recipient agrees to adhere to the principles of

 

8. IS YOUR PERSONAL INFORMATION STORED SECURELY?

• We strive to protect your privacy and the confidentiality of your personal
• Appropriate information security measures have been implemented to keep your information secure, accurate and
• We cannot guarantee the security of any information you transmit to us online and you do so at your own
• Your personal information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business
• We assure you that reasonable steps are taken to ensure the reliability and integrity of our employees who have access to your personal information for a specific

 

9.  YOUR RIGHT TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION

• You have the right to access your personal information held by a public or private body in terms of the Promotion of Access to Information Act (PAIA).
• Your right to access or correct your personal information can be exercised by referring to our PAIA

 

10.  USE OF YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES

• If your personal information has been provided to us, you consent to us sending you information on news, trends, services, events and promotions for our own similar
• You will always have the right to opt out of receiving such marketing when your information is collected and whenever we send you a marketing   You may opt  out  at  any time by e-mailing us on admin@dpow.co.za
• Where you choose to exercise your right to opt out of direct marketing, please allow up to 21 days for us to effect that

 

11. CLICKSTREAM DATA

• Anonymous information from visitors to our website may be
• We ensure that the information collected cannot be used to identify This information is sometimes known as “clickstream data” or “traffic data”.
• The information which may be collected includes:
  • Your IP address;
  • The search terms you have used;
  • The pages accessed on the website and the links you’ve clicked on;
  • The date and time you visited the website;
  • The referring website (if any) through which you clicked through to our website; and
  • The type of website browser you
• The traffic data is aggregated and not personally
• Our website analysis will also respect any ‘do not track’ setting you might have on your web

browser.

 

12. OUR COOKIE POLICY

• We may use cookies (files that store information on your hard drive or browser) and any other suitable techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that allows the website to remember you and tells us how you use our
• Cookies help us to remember your selected settings on our website so that we remember your preferences on your return
• The information we receive is all anonymous, but will include statistics such as demographics, online behavior, product interests and
• If you do not want to receive a cookie from the website, you have the option of changing your cookie
• Cookies are used to give you the best online For optimal performance, please accept cookies.

 

13. QUERIES/COMPLAINTS

Questions, comments, concerns and requests regarding this statement and the processing of your personal information may be directed to the Information Officer:

Name:     Dennis Mhangami

Email:      admin@startupcoach.co.za

 

14. DATA BREACH RESPONSE

If your personal information is compromised as a result of a cyber-attack or some form of data incident, we will notify you of this as soon as is reasonably possible.

 

15. CONTACTING THE INFORMATION REGULATOR

• Please allow us the opportunity to address any complaints regarding our processing of your personal information however you have the right to complain to the Information Regulator, whose contact details are:

The Information Regulator (South Africa):

Physical address:             JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 Postal address:    P.O. Box 31533, Braamfontein, Johannesburg, 2017

Complaints:                    complaints.IR@justice.gov.za General enquiries:     inforeg@justice.gov.za